Refund and Returns Policy

1. Overview

Thank you for shopping with BusiDirect Innovations Group. We want you to be happy with your purchase. If for any reason you are not satisfied, our Returns & Refunds Policy outlines how you can return your order, request a refund, or exchange an item.

2. Return Timeframe

• You have 30 calendar days from the date you receive your order to request a return.

• After 30 days, we may only offer store credit or exchange; cash refunds will not be accepted.

3. Eligibility — What Can Be Returned

To be eligible for a return:

• Items must be unused, unworn, and in original condition.

• Items must be returned in their original packaging, with all accessories, tags, and manuals.

• The original purchase receipt or order confirmation must be provided.

Non-returnable items:

• Perishable goods, personal hygiene items, intimate wear, or items with sanitary concerns.

• Customized or personalized items.

• Clearance or “final sale” items.

4. Return Process

1. Contact our Customer Service within 30 days of delivery with your order number and reason for return.

2. Follow the instructions provided for returning the item.

3. Send the item back safely in original packaging with all parts and accessories.

4. After inspection, we will approve the return and issue a refund, exchange, or store credit.

5. Shipping Costs & Fees

• Customers are responsible for return shipping unless the return is due to a defect, shipping damage, or our error.

• If the item is returned damaged or missing parts, we may refuse the return or apply a restocking fee.

6. Refunds & Processing Time

• Refunds are processed within 5–10 business days after the returned item is received and approved.

• Refunds are issued to the original payment method.

7. Defective, Damaged or Incorrect Items

• Contact Customer Service within 7 days of receiving the order with photos showing the issue.

• Verified defective or incorrect items are eligible for a full refund, replacement, or exchange, including return shipping covered by us.

8. Exchanges & Store Credit

• Exchanges are processed after the original item is returned.

• Returns made after 30 days but within 60 days may be eligible for store credit or exchange only.

9. How to Contact Us

• • Email: support@busidirect.com

  • Phone / WhatsApp: +260 977 511 284